Experience With Hosting Company HostGator Technical Support

My Experience With Hosting Company HostGator Technical Support

If you’re new to Internet Marketing and the concept of a C-Panel, or an FTP, or if the idea of downloading a WordPress blog is new or scary to you, I understand because everything I’ve learned about Internet Marketing was new to me less than a year ago. The fact is that once you get started it really isn’t as scary or as difficult as it sounds.

But that doesn’t mean you won’t make mistakes. I can’t tell you how many times I’ve been stuck, confused, did something the hard way, or just plain screwed something up. Fortunately for me I did some research before I decided who I was going to use as a hosting company.

Hosting Company

Host Gator is a Hosting Company based out of Houston, TX in the United States. After doing plenty of research I found they were highly recommended by many Internet Marketers, had 24 hour live technical support, and we’re just as reasonably priced as their competition. I had also heard many Internet Marketers rave about their technical support. So that’s who I went with.

HostGator

I was completely new and had no idea how to do much of anything, but I knew what I wanted to do. I wanted to set the domain name that I had purchased through Go Daddy up on my Host Gator Server.

I had received several emails with lots of information that I didn’t really understand from both companies. I went to Host Gator and watched their video tutorials. Now I was ready to go. But I couldn’t get myself to do it because I was scared.

So I called the Host Gator Technical Support phone number. I told them what I needed to do, I gave them the information they needed, and they did it for me for free while I was on the telephone with them. Next up was setting everything up. I got stuck trying to put the WordPress software on my website. I called the Host Gator Technical Support phone number again. Told them what was going on, and they fixed it for me while I was on the phone with them. And for free!

HostGator Technical Support

I’ve had numerous problems since, and the same thing has happened every time. They have always fixed everything, or talked me through fixing it, while I was on the phone with them. The other day I took this concept to a new level!

I’m not going to get into the details here, but I was having problems setting up a WordPress blog on a new domain. I called. It was done in 10 minutes. Being the expert I am, when I ran into a problem 4 or 5 hours later, I thought I knew what was wrong and how to fix it. I did what I thought would fix it. It did not!

It was 4:00 AM, I was tired, so I decided I’d go to bed, and call Host Gator in the morning. I wanted to check the stat’s of one of my other blogs real quick. I tried to access my admin area, and a webpage popped up that said I had deleted the entire website!

I Wiped Out My Website

I had just wiped out all of my hard work over the last 8 months, and all my content on the entire website. Panic immediately set in! I called the Host Gator Technical Support phone number and told them what had just happened. It took about 6 or 7 minutes, and my technical support rep says. We can restore the whole thing for you, but it usually takes 12-24 hours if we don’t run into any troubles, and it costs $15.

I could finally breathe. “Please do it”, I said. Three Hours Later my website was back up. Experiences like these are why I love Host Gator, and I highly recommend it to anyone who needs a hosting company!

HostGator

To Your Success!

Disclaimer – Marketing is my primary source of income. If you buy something as a result of clicking on any of these links, I’ll get paid money that I will have no choice but to use to support my family, LOL.